W E L C O M E T O U N I G L O B E A D V I S O R Y
P T Y L T D – A C N : 6 1 9 7 8 4 6 2 8
Commitment of Uniglobe Advisory (UA) for you (Client):
Further, to make your immigration process hassle free, UA reserves all rights to verify your immigration history and proffer appropriate consultation. This will facilitate you, as a client, and UA, as your Appointed Consultant, to work out and make all the possibilities available to rectify your issues/shortfalls (if any) in order to experience a smooth and hassle free migration process.
Further, to make your immigration process hassle free, UA reserves all rights to verify your immigration history and proffer appropriate consultation. This will facilitate you, as a client, and UA, as your Appointed Consultant, to work out and make all the possibilities available to rectify your issues/shortfalls (if any) in order to experience a smooth and hassle free migration process. You will be advised, in writing, as to what all documents are to be provided (stage wise) so that you are not under stress and you are competent to provide these on time. The intimation for these documents will be given in progression to shun away any last minute hassles.
The services provided by UA will be professional and by veterans, as your case will be processed under the guidance of a Lawyer &/or a Registered Education Consultant.
Legal Responsibility:
You can decide, if you want to or don’t want to accept the services provided by UA till you make the initial payment. You opt for accepting these conditions once you make the payment to embark on using our services.
UA does not certify/guarantee a visa as an outcome; instead, paramount services will be rendered with your mutual aid and collaboration in order to make your case positive. UA has no control over the time taken by the Immigration department or other authorities neither can guarantee any outcome.
Breakdown of fees
For the rationale of this agreement, the fee charged by UA is for the expert and veteran services proffered by our officers, Lawyers and Education Consultants. UA, in no way, shall charge any fee in certification/guarantee of a visa. This will be shared with you in a separate document.
Expenses and Third Party Costs
Once you befall as a Client of UA, our officers will acknowledge you with an estimate of the total fee associated with your case (including any third-party fee). All expenses and third party costs will be borne by you and remunerated directly to the relevant authorities or to us if you want us to pay those fee on your behalf.
Terminating this agreement
You can terminate and end this agreement at any given point of time by writing to us and intimating us about the termination from your side, at least fifteen days prior.
Nonetheless, you will be legally accountable for paying any outstanding fees.
You will be required to pay the outstanding dues, if any, even if we have not asked for any fees at the time you terminate this agreement.
Client care and concern
It is imperative to us that you, as our client, are satisfied and fulfilled by the work we do. If you have any queries or complaints, please contact your case manager as soon as you can. Be certain about the fact that we will deal with your queries and complaints expeditiously. Alternatively, you can also email us at feedback@uniglobe.com.au. We will ensure that your feedback is responded and adhered to within two business days.
Refund policy
For instance, if the visa application gets rejected and our management, after detailed and thorough investigation, is led to acknowledge that the rejection was due to incorrect advice/consultation/out dated information proffered by our officers, Lawyers or Education Consultants; we will refund the fee paid to UA ONLY, after dedUAting 6% of the total amount paid. The fee paid to any third party(like Immigration Authority, Skills assessing bodies, State governments etc.) is not refundable.
However, if the agreement is terminated prior to conclusion of our consultation/advocacy services, the client will be accountable to pay fee for services actually availed plus additional costs at the rates computed by your client case manager (not to go beyond the agreed fee, prescribed). If an exact record of time actually spent isn’t available, UA shall proffer a good faith estimate.
The firm will not refund any of the professional fees charged and shall be entitled to full payment of professional fee as per this agreement if:
· The CLIENT does not cooperate in filling the application for work permit with us
· The application is withdrawn by the CLIENT at any stage
· The application gets rejected due to false information, misrepresentation, fraud, medical or security inadmissibility or failure by the CLIENT to adhere to the terms and conditions of this agreement
· The application gets rejected because of CLIENT’s withholding relevant information at any time during the processing of the immigration application or at the time of interview with visa officer
· CLIENT does not co-operate in the finalization of immigration case
· CLIENT fails to satisfy the immigration officer of his/her Educational level, occupational experience, qualifications, language abilities, and truthfulness of information submitted
· The application gets rejected for breaches of security, criminal convictions and pending charges
General
This client service agreement encompasses the agreement between you as our client and us(UA). You do not own any rights arising from anything not being included in this document. Changes to these conditions will not apply unless they are in writing and signed by UA.
You are measured to have accepted the terms of this client service agreement once you go ahead with your case, either by accepting the terms and conditions or by paying any part
of our fees.
Fees/Payment
Make a note that the fee is not inclusive of any third party and does not include any government fees.
Making Payment
The payments are accepted through bank transfer to our Australian bank account or via online payment gateway (if available) only. No cash payments are accepted at any time. You can pay by bank transfer. Please note our bank account details mentioned below; also commit to memory to include your case number as payment reference.
Account Name: Uniglobe Advisory
Bank: National Australia Bank
BSB: 082-356
Account Number: 240872078
BIC/SWIFT Code: NATAAU3303M
OR
Account Name: Uniglobe Advisory Pty Ltd
Bank: Commonwealth Bank of Australia
BSB: 062-692
Account Number: 40248066
BIC/SWIFT Code: CTBAAU2S
Payment Plans
The consultancy fee is remunerated in instalments or in full (as agreed upon), usually it is
as follows:
· Part1 to be paid before commencing the work: 56% of the total professional fee (this does not include any fee to be paid to the third parties)
· Part 2 to be paid at the time of visa granted: remaining 44% of the total professional fee (this does not include any fee to be paid to the third parties)
Applicants can get a facility of part payment at the sole discretion of our Lawyers or Education Consultants.
Kindly note: If you would like to change your method of payment, please inform us at least 15 days prior to the date of your next installment.
Evasion on your payment plan
Any failure to adhere to the agreed payment plan will result in the outstanding balance becoming owed immediately & no process will be carried forward unless the outstanding balance is paid.
Accepting this agreement
In accordance with international contract law, you would have accepted this agreement once you pay your deposit and act in line with the conditions in it.
